Shipping Policy

Shipping Information

Thank you for choosing FreePet.

We are committed to providing reliable shipping service and efficient order processing for customers worldwide. Please review the following shipping information before placing your order.

Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation.

For customized, OEM, ODM, or bulk wholesale orders, production and processing times may vary depending on product type, quantity, and customization requirements.

Once your order has been shipped, you will receive shipping confirmation and tracking information.

Shipping Destinations

FreePet ships to customers in many countries and regions worldwide.

Shipping availability may vary depending on local shipping regulations, product size, and logistics conditions.

If you are unsure whether we ship to your location, please contact our support team before placing your order.

Shipping Methods

Depending on your order and destination, we may use:

  • International express shipping
  • Standard international shipping
  • Air freight
  • Sea freight
  • Local delivery partners

Shipping carriers may include DHL, FedEx, UPS, EMS, or other trusted logistics providers.

Estimated Delivery Time

Delivery times may vary based on destination, customs clearance, weather conditions, and carrier operations.

Estimated shipping times:

  • Standard International Shipping: 7–20 business days
  • Express Shipping: 3–10 business days
  • Sea Freight Orders: Depending on destination port and shipping schedule

Please note that delivery estimates are not guaranteed.

Shipping Costs

Shipping fees are calculated based on:

  • Product size and weight
  • Shipping destination
  • Shipping method
  • Order quantity

Shipping costs will be displayed during checkout or confirmed by our sales team for wholesale and customized orders.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or local handling fees depending on your country’s regulations.

These charges are the responsibility of the customer(US Customs Duties & Taxes Free).

FreePet is not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order has been shipped, tracking information will be provided by email or through your order confirmation.

Please allow some time for tracking updates to appear after shipment.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of damaged packaging or products
  • Shipping information

We will work with the shipping carrier to assist with the resolution process.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

FreePet is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Bulk Orders & OEM Shipping

For wholesale, OEM, ODM, or large-volume orders, our team will provide customized shipping solutions based on your order requirements and destination market.

We support flexible international logistics arrangements for business customers worldwide.

Contact Us

If you have any questions regarding shipping, delivery, or logistics, please contact our team.

FreePet
No. 38-1, Qunfu Industrial Village Road, Gangkou Town, Zhongshan City, Guangdong, China

Email: charlene@kaningpets.com    /    WhatsApp: +86 13823943027