FAQs

General Questions

What is FreePet?

FreePet is a professional pet products manufacturer located in Guangdong, China. With over 28 years of manufacturing experience, we specialize in pet cages, airline pet carriers, pet playpens, vehicle pet barriers, and daily pet products.

Is FreePet a factory or trading company?

FreePet is a real factory brand with more than 50,000㎡ modern manufacturing facilities.

We manage production internally, including raw materials, metal processing, molding, assembly, and packaging.

What products does FreePet manufacture?

Our main product categories include:

  • Pet cages
  • Dog crates
  • Pet carriers
  • Airline-approved pet crates
  • Pet playpens
  • Vehicle pet barriers
  • Pet travel products
  • Daily pet supplies

Orders & Payment

How can I place an order?

You can place an order directly through our website or contact our sales team for wholesale and custom orders.

What payment methods do you accept?

We may accept major credit cards, PayPal, bank transfer, and other secure payment methods depending on your region and order type.

Can I cancel my order?

Orders can usually be canceled before shipment.

Customized, OEM, ODM, or bulk production orders may not be canceled once production has started.

Shipping Questions

Do you ship internationally?

Yes. FreePet ships to many countries and regions worldwide.

Shipping availability may vary depending on destination and local regulations.

How long does shipping take?

Estimated delivery times vary depending on shipping method and destination.

  • Express Shipping: 3–10 business days
  • Standard International Shipping: 7–20 business days

Large-volume or sea freight orders may require additional time.

Will I receive tracking information?

Yes. Tracking information will be provided once your order has been shipped.

Do customers need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer.

Product Questions

Are your pet carriers airline approved?

Some FreePet pet carriers are designed to meet airline travel requirements.

However, airline policies may vary, so we recommend checking directly with your airline before traveling.

Do you offer OEM & ODM services?

Yes. FreePet provides professional OEM and ODM manufacturing services for global customers.

We support:

  • Custom logos
  • Product customization
  • Packaging design
  • Private label production
  • Bulk wholesale orders

Can I customize products?

Yes. We support customization for selected products depending on order quantity and project requirements.

Please contact our team for more information.

Returns & Refunds

What is your return policy?

Customers may request a return within 30 days after receiving the order, provided the product is unused and in original condition.

Please review our Return & Refund Policy page for full details.

What should I do if my order arrives damaged?

Please contact us within 7 days after delivery and provide:

  • Order number
  • Photos of the product
  • Photos of the packaging

Our team will help resolve the issue as quickly as possible.

Wholesale & Business Cooperation

Do you work with wholesalers and distributors?

Yes. FreePet works with wholesalers, distributors, retailers, eCommerce sellers, and pet brands worldwide.

Can I visit your factory?

Factory visits may be arranged by appointment.

Please contact our team in advance to schedule a visit.

Why choose FreePet?

Customers choose FreePet because of:

  • 28 years manufacturing experience
  • Factory-direct pricing
  • Modern automated production
  • Stable quality control
  • OEM & ODM support
  • Reliable global export experience

Contact Us

If you have additional questions, please feel free to contact us.

FreePet
No. 38-1, Qunfu Industrial Village Road, Gangkou Town, Zhongshan City, Guangdong, China

Email: charlene@kaningpets.com  /  WhatsApp: +86 138 2394 3027