Return Policy
At FreePet, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days after receiving the order.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging
- Not show signs of damage caused by improper use
- Include proof of purchase or order confirmation
FreePet reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized products
- OEM or ODM orders
- Clearance or final sale items
- Used or damaged products not caused by manufacturing defects
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days after delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos or videos of the product
- Photos of the packaging
- Description of the issue
After review, we may offer:
- Replacement product
- Partial refund
- Full refund
- Store credit
depending on the situation.
Return Process
To request a return, please contact our customer support team before sending any items back.
Please include:
- Your order number
- Product information
- Reason for return
- Photos if applicable
Once your request is approved, we will provide return instructions.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product has a confirmed manufacturing defect
Shipping fees are non-refundable unless otherwise stated.
Refunds
Once the returned item is received and inspected, we will notify you regarding refund approval.
Approved refunds will be processed to the original payment method within several business days.
Processing times may vary depending on your payment provider or bank.
Order Cancellation
Orders may be canceled before shipment.
If the order has already been processed or shipped, cancellation may not be possible.
Customized, OEM, or bulk production orders may not be canceled once production has started.
Exchange Policy
If you would like to exchange a product, please contact us before placing a new order.
Exchanges are subject to product availability.
Wholesale & OEM Orders
For wholesale, OEM, ODM, or bulk orders, return and refund terms may vary depending on the agreement between both parties.
Please contact our sales team for detailed information regarding large-volume orders.
Contact Us
If you have any questions about returns, refunds, or damaged products, please contact us.
FreePet
No. 38-1, Qunfu Industrial Village Road, Gangkou Town, Zhongshan City, Guangdong, China
Email: your@email.com
WhatsApp: +86
At FreePet, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days after receiving the order.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging
- Not show signs of damage caused by improper use
- Include proof of purchase or order confirmation
FreePet reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized products
- OEM or ODM orders
- Clearance or final sale items
- Used or damaged products not caused by manufacturing defects
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days after delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Photos or videos of the product
- Photos of the packaging
- Description of the issue
After review, we may offer:
- Replacement product
- Partial refund
- Full refund
- Store credit
depending on the situation.
Return Process
To request a return, please contact our customer support team before sending any items back.
Please include:
- Your order number
- Product information
- Reason for return
- Photos if applicable
Once your request is approved, we will provide return instructions.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product has a confirmed manufacturing defect
Shipping fees are non-refundable unless otherwise stated.
Refunds
Once the returned item is received and inspected, we will notify you regarding refund approval.
Approved refunds will be processed to the original payment method within several business days.
Processing times may vary depending on your payment provider or bank.
Order Cancellation
Orders may be canceled before shipment.
If the order has already been processed or shipped, cancellation may not be possible.
Customized, OEM, or bulk production orders may not be canceled once production has started.
Exchange Policy
If you would like to exchange a product, please contact us before placing a new order.
Exchanges are subject to product availability.
Wholesale & OEM Orders
For wholesale, OEM, ODM, or bulk orders, return and refund terms may vary depending on the agreement between both parties.
Please contact our sales team for detailed information regarding large-volume orders.
Contact Us
If you have any questions about returns, refunds, or damaged products, please contact us.
FreePet
No. 38-1, Qunfu Industrial Village Road, Gangkou Town, Zhongshan City, Guangdong, China
Email: charlene@kaningpets.com
WhatsApp: +86 13823943027